Timing for insurance ID cards

Electronic files are sent to the insurance companies every Wednesday as an automated process. After your benefits are submitted in Workday, you provide any required documentation. Once your benefits are approved by the Benefits Department, your enrollments will be sent on the Wednesday files which occur on or after your effective date of coverage. It takes the insurance companies up to 48 hours to process the files. On Friday of that week, you can access your digital ID cards.

ID Cards

  • myCigna

    Medical

    Cigna does not automatically mail ID cards. Once your enrollment has been processed by Cigna, you can register at MyCigna.com and obtain a digital copy of your ID card and/or request a hard copy to be mailed to you. If you have a name update, Workday will automatically send it to Cigna. However, you will need to request an ID card in your MyCigna.com member portal to trigger the update to be reflected on your ID card.

  • Prescriptions

    Express Scripts does not automatically mail ID cards. Once your enrollment has been processed by Express Scripts, you can register at Express-Scripts.com to obtain a digital copy of your ID card. You will need your Express Scripts member ID to register. If you have a six-digit employee ID number, your Express Scripts member ID is 000 and your employee ID number (e.g., 000123456). If you have a four-digit employee ID number, your Express Scripts member ID is your four-digit employee ID number. You can find your employee ID number in your Workday profile on the Summary tab. To request an ID card to be mailed to you, please call Express Scripts at (800) 953-3379. Express Scripts ID cards are issued in the employee's name only.

  • Delta Dental App

    Dental

    Delta Dental will mail an ID card the first time an employee enrolls. Future cards are not sent if family members are enrolled at a later date. Dental ID cards are issued in the employee's name only. You can register at https://www.deltadentalmo.com/ to obtain a digital copy of your ID card and/or request a hard copy to be mailed to you.

  • eyemed app

    Vision

    EyeMed is a "green" company and will only mail an ID card for an employee's initial enrollment. No additional copies will be mailed, even if enrollment changes are made in the future. However, you can register at https://www.eyemed.com/ to obtain a digital copy of your ID card.

  • WEX Benefits

    Health Savings Account (HSA), Dependent Care FSA, Commuter

    WEX will send a new debit card upon initial enrollment and every three years until the account is closed by the employee. Additional cards can be requested in your WEX member portal at https://benefitslogin.wexhealth.com/.

  • Paytient Health Payment Account

    Paytient Health Payment Account

    Paytient will send a virtual Visa card immediately after account creation. They will also send a card in the mail which takes 7 - 10 business days to receive.

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